Melanie Lynn Kertley
Professional Summary
Results-driven Operations Specialist with over 20 years of operational excellence, combining deep administrative and financial expertise with emerging technical proficiency in Linux and process automation. Actively building technical expertise through Linux systems, command-line automation, and AI-assisted project development. Proven ability to drive efficiency — reduced outstanding AR from ~$500K to ~$49K (~90% improvement); 40% error reduction in administrative tracking — and manage multi-system data integrity. Seeking Operations Analyst or Business Process role where technical expertise and systems-level problem-solving can drive operational efficiency and automation.
Professional Experience
Action Advisors
Administrative Assistant
- Manage client-facing tasks for an accounting advisory firm, serving as the primary point of contact for clients during peak tax season.
- Use Microsoft Copilot to draft client communications.
Capital Automotive of Greensboro — Greensboro, NC
Office Manager, Carolinas Collision Centers
- Reduced outstanding Accounts Receivable from approximately $500,000 to $49,000 — roughly a 90% reduction — by investigating every open balance, contacting insurance carriers directly when collections required it, and resolving disputes that had gone unaddressed for months.
- Worked with the estimators to put workflows in place that aligned our final estimates with insurance carriers' final supplements at the start of each claim, eliminating revenue leakage caused by discrepancies caught after final payment (insurance only pays on the final supplement — not a penny more).
- Executed daily financial reconciliation across CCCOne and CDKGlobal at 100% data accuracy and regulatory compliance.
Collision Center Coordinator
- Mastered and utilized industry-specific software platforms (CCCOne and CDKGlobal) to optimize repair order processing, tracking, and management for an average caseload of 50+ active files.
- Administered complex vendor relationships, ensuring meticulous data entry and invoice verification within the CDK system.
Receptionist
- Answered all incoming dealership calls on the Mitel phone system and routed them to the appropriate departments (sales, service, parts, finance).
- Greeted and assisted customers in the showroom as the first point of contact for the dealership.
- Designed and rolled out a tag sign-out system that eliminated recurring lost and missing tag issues.
- Performance in this role led to promotion to Collision Center Coordinator in March 2022.
Self-Directed Projects & Technical Focus
SanctumTools — AI Workflow & Systems Architecture. Designed and documented comprehensive Product Requirements for SanctumTools, an AI mental health support platform using LLM architecture and secure data handling. Demonstrates expertise in defining complex systems logic and AI workflow implementation.
ChameleonGeneration.com — Co-Founder & Contributing Writer (May 2026 – Present). Co-founded a Generation X publishing platform examining technological adaptation and the cost of constant reinvention. Originated the core concept and provide the lived-experience voice and editorial direction; technical co-founder operates the domain and publishing pipeline. First essay published May 1, 2026.
Linux System & Automation Proficiency. Building foundational knowledge in Linux (Fedora) and Command-Line Operations to improve systems administration understanding and automate routine administrative tasks via scripting (e.g., Git/GitHub version control).
Autonomous Project Leadership. Successfully drives complex technical projects from concept to completion with minimal oversight, reflecting readiness for remote or self-directed technical roles.
Technical Proficiency
Key Achievements
- Process Optimization: Tracking systems that reduced processing errors by 40% and improved cash flow by 25% through systematic AR procedures.
- Data Integrity: Maintained 100% data accuracy in daily financial reconciliations across CCCOne and CDK.
- Client Satisfaction: 98% customer satisfaction rating while managing complex claims and administrative processes.
- System Training: Trained 5+ new employees on office procedures, customer service standards, and proprietary software.
Education
General Equivalency Diploma (GED) — New York State Education Department